At Dallas Treks, we strive to provide high-quality travel products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are only accepted for damaged, defective, or incorrect items.
- You must request a return within 7 days of receiving your order.
- The product must be unused, in its original packaging, and include all accessories (if applicable).
2. How to Request a Return
To initiate a return, please follow these steps:
- Email us at [email protected] within 7 days of delivery.
- Provide your order details, a brief explanation of the issue, and clear photos of the product.
- Our support team will review your request and provide further instructions.
3. Refund & Replacement Policy
- Replacement: If a replacement product is available, we will arrange for an exchange.
- Refund: If a replacement is unavailable, we will issue a full refund.
- Refunds will be processed within 10 business days after the return is approved and received.
4. Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse or mishandling.
- Items returned after the 7-day period.
- Items without original packaging or missing accessories.
5. Shipping Costs for Returns
- If the return is due to our error (wrong/damaged item), we will cover the return shipping cost.
- If the return is due to a change of mind, the customer must cover the return shipping cost.
6. Contact Information
For any return or refund inquiries, please email [email protected] with your order details.